Rasid integrated technologies
Warranty
Warranty coverage for products sold by Rasid and how to request service.
Last updated: [●]
Warranty period
Products are covered by the manufacturer warranty for the period stated on the product page or the invoice. When no period is stated, the warranty is [●] from the invoice date.
What the warranty covers
Manufacturing defects that appear under normal use, with installation according to the manufacturer instructions.
What is not covered
Damage caused by misuse, power surges or unstable electricity, water or physical damage, repair or modification by an unauthorized party, incorrect installation, and normal wear of consumables.
How to request warranty service
Contact us with the invoice number, the product serial number and a short description of the problem. Our team reviews the case and explains the next step.
Repair or replacement
After inspection, the product is repaired or replaced according to the manufacturer warranty terms. Inspection may take [●] business days.
Installation work
Installation and configuration carried out by our team are covered for [●] against workmanship defects.