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Grandstream WP820 Enterprise Portable Wi-Fi IP Phone, Dual-Band, Bluetooth, 2.4" LCD, Android

Part number WP820
  • Dual-band Wi-Fi with efficient antenna design and roaming support
  • Bluetooth for syncing headsets and mobile devices (contacts and call transferring)
  • HD voice & dual MIC design with AEC and Noise Shield Technology
  • Rechargeable 1500mAh battery, 7.5 hour talk time, 150-hour standby
  • Accelerometer and configurable button for push-to-talk, panic and other related functions
  • Micro USB port and 3.5mm headset jack
  • 2 SIP accounts, 2 lines
  • Supports custom Android apps that fit the phone's screen/keys
IP Phone SIP Wi-Fi Bluetooth Color Screen HD Voice Android Business Phone Cordless Phone Grandstream
Price
⃁ 592.03 ⃁ 592.03 ⃁ 770.88 Save 23%
⃁ 592.03 ⃁ 770.88
(Tax excluded)
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  • Delivery within 4–10 business days across Saudi Arabia
  • Warranty according to the manufacturer
  • Tax invoice with every order
  • Technical support before and after purchase

Not sure this model fits your setup? Read the buying guide

Official datasheetGrandstream_WP820_Datasheet.pdf Download

Overview of Grandstream WP820

The Grandstream WP820 is a portable Wi-Fi phone designed for a variety of enterprise and vertical market applications, including retail, logistics, medical and security. It comes equipped with integrated dual-band 802.11a/b/g/n Wi-Fi, an efficient antenna design with roaming support, and integrated Bluetooth for pairing with headsets and mobile devices. With 7.5 hours of talk time, HD voice with dual microphones, an accelerometer, a configurable push-to-talk/panic button and support for custom Android apps, the WP820 offers a powerful combination of features, mobility and durability for staff in hospitals, hotels, retail stores and warehouses.

Technical Specifications – Grandstream WP820

Network

Protocol/StandardsSIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Audio

Voice and Video Codecs and CapabilitiesSupport for G.711µ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS, H.264 (decoding only)

Network

Wi-FiYes, integrated dual-band Wi-Fi 802.11 a/b/g/n (2.4GHz & 5GHz)
Wi-Fi EncryptionWEP, WPA/WPA2, WPA Enterprise

Hardware

Graphic2.4 inch (240x320) TFT color LCD
Peripherals3 soft keys, dial, hangup, speakerphone, phonebook, backlit keypad, proximity sensor, accelerometer, vibration motor, volume button and navigation keys
Push-to-TalkCustomizable button for push-to-talk, panic call and other related functions
BluetoothYes, Bluetooth 4.2
Auxiliary Ports3.5 mm headset jack, Micro USB port for charging, dual-MIC, dual-color LED

Telephony

TelephonyHold, transfer, forward, 3-way audio conference, downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 100 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over, push to talk

Hardware

Operating SystemAndroid 7.0, supports custom Android apps that fit the phone's screen/keyboard (limitations may apply; no touch-screen, physical-key browsing on 320x240 screen)

Security & Management

SecurityUser and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES based secure configuration file, SRTP, TLS, 802.1x media access control

Audio

HD AudioYes, both on handset and speakerphone with support for wideband audio, HAC supported

Network

QoS802.11e (WMM) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security & Management

Multi-languageEnglish, Arabic, Chinese, Czech, Dutch, German, French, Hebrew, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish and more
Upgrade/ProvisioningFirmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file, manual upload, USB upgrade
Device ManagementYes, GDMS

Power & Physical

Power & Green Energy EfficiencyUniversal power adapter included, Input: 100-240VAC; Output: +5VDC, 1A (5W); 1500mAh Li-ion battery, 150h standby time and 7.5h talk time
DimensionsHandset: 168.5 x 52.5 x 21.8mm; Charger cradle: 76 x 73 x 81mm
WeightHandset weight: 161g; Handset package weight (not including QIG): 456g
Temperature and HumidityOperating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing); Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing)
Package ContentsHandset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Start Guide
DurabilityDrop-safe from 1.2 meter height
WeatherproofNo

Compliance

ComplianceCE: EN 301 893; EN 300 328; EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1/17; EN 50360; EN 62479; EN 50663; EN 50566. FCC: Part 15B; Part 15C; Part 15E; Part 68 HAC. RCM: AS/NZS 4268; AS/NZS 60950.1; AS/NZS CISPR 32; CISPR 35; AS/CA S004; AS/ACIF S040. Japan: MIC-R; China: SRRC; EAC; RoHS 2.0; REACH

Source: Grandstream official website and datasheet. Specifications are subject to change by the manufacturer.

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PRACTICAL ANSWERS

IP phone questions

How do I choose an IP phone for an employee?

Start with the person’s daily call workflow, required keys, headset use and desk connectivity. Check the exact model against the PBX and provisioning method rather than selecting only by screen size or appearance.

Does an IP phone need a separate power adapter?

Check the phone’s supported power options, what is included in the package and the capabilities of the connected switch. Confirm that the complete proposed arrangement can power every phone, not just a single test device.

Will my headset work with the new phone?

Compare the headset and phone model numbers, connector type and any required adapter or call-control support. Ask to test answering, ending and muting a call with the intended combination before equipping a team.

Can a phone be used by a remote employee?

Confirm the PBX’s supported remote deployment method and the employee’s network requirements. Plan secure provisioning and support responsibilities; do not expose administration interfaces or assume a phone can be moved without configuration.

How should I compare phone models for a reception desk?

List the extensions the receptionist handles, the required transfer workflow and any need for expansion keys or a headset. Evaluate the full workflow with the PBX, including the features actually licensed and supported.

What should I check before deploying many IP phones?

Test a small representative group first, then review network ports, power, provisioning, user labels and the rollback plan. Keep an inventory linking each physical device to its intended user or location.

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